OurPets Durapet Premium Stainless Steel Pet Dish - US 5985

Thank you for shopping with us. This Shipping Policy outlines how and when orders are processed, shipped, and delivered after being placed on our website. By placing an order, you agree to the terms described below.

1. Order Processing Time

Order Cut-Off Time: Orders placed on business days before 6:00 PM local business time are considered received on the same day.

Orders placed after 6:00 PM, on weekends, or on public holidays will be processed on the next business day.

Processing Time: Orders are typically processed and prepared for shipment within 1–5 business days after the order is received.

Processing time includes order verification, quality checks, and packaging.

Processing time does not include shipping or delivery time.

2. Shipping Methods and Delivery Time

We currently offer the following shipping methods at checkout:

Priority Shipping: $5.99

Expected delivery time: 1–2 business days

Standard Shipping: $2.99
Expected delivery time: 3–6 business days

Free Shipping: $0

Expected delivery time: 5–8 business days

Delivery times are estimated from the time the order has been shipped and may vary depending on the shipping destination, carrier operations, weather conditions, holidays, or other unforeseen delays.

Estimated delivery times are provided for reference only and are not guaranteed.

3. Shipping Carriers

We work with reliable third-party shipping carriers to deliver your orders safely and efficiently. Carrier selection is determined based on destination, package size, and service availability.

Carrier delays are outside of our control, and we are not responsible for delays caused by the carrier.

4. Shipping Costs

We ship orders to addresses within the United States.

Shipping costs are displayed at checkout based on the shipping method selected by the customer.

Available shipping options may include Priority Shipping, Standard Shipping, and Free Shipping.

No additional standard shipping fees will be charged beyond the shipping cost shown at checkout.

5. Order Tracking

Once your order has shipped, you will receive a shipping confirmation email containing tracking information if available.

Please allow up to 48 hours for tracking details to become active.

6. Incorrect or Incomplete Address

Please ensure that your shipping address is accurate and complete at checkout.

We are not responsible for delays caused by incorrect or incomplete address information, or for packages that are lost or undeliverable due to address errors.

Additional shipping or handling fees may apply for re-delivery.

7. Lost or Delayed Shipments

If your order has not arrived within the estimated delivery timeframe, please contact our customer support team.

We will assist in investigating the issue with the carrier.

While we strive to help resolve shipping issues, we are not responsible for delays or losses caused by third-party carriers.

8. Damaged Packages

If your package arrives damaged, please contact us within a reasonable time after delivery and provide clear photos of the damaged packaging and items.

We will review the case and assist according to our Return & Refund Policy.

9. Policy Updates

We reserve the right to modify or update this Shipping Policy at any time.

Changes will be effective immediately upon posting on this page.

10. Contact Us

If you have any questions regarding this Shipping Policy or your order status, please contact us using the contact information provided in the footer.

Thank you for shopping with us. This Return & Refund Policy explains the terms and conditions under which returns and refunds are accepted for purchases made through our website. By placing an order, you agree to the terms outlined below.

1. No Exchange Policy

We do not offer exchanges at this time.

This policy allows us to maintain efficient inventory management, faster order processing, and consistent product availability for all customers. If you would like a different item, size, color, or version, please return the original item (if eligible) and place a new order separately.

2. Return Eligibility

You may request a return if all of the following conditions are met:

The return request is submitted within 30 days of confirmed delivery

The item is unused, unwashed, and in its original condition
The item includes all original packaging, tags, accessories, and documentation

The item is not listed as non-returnable (see Section 3)

Returns requested after the 30-day period will not be accepted.

3. Non-Returnable Items

The following items are not eligible for return:

Items marked as Final Sale or Non-Returnable at the time of purchase

Gift cards or store credit
Digital products or downloadable content

Items that show signs of use, damage, or alteration not caused by us

4. How to Initiate a Return

To start a return, please contact our customer support team and provide:

Your order number
The item(s) you wish to return

Reason for return (for internal reference only)

Returns sent without prior authorization may be refused.

5. Return Shipping

Customers are responsible for return shipping costs unless the return is due to a defective or incorrect item.

We recommend using a trackable shipping method, as we are not responsible for lost or damaged return shipments.
Original shipping fees are non-refundable, except where required by law.

6. Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

If approved:

Refunds will be issued to the original payment method
Processing typically takes 1–3 business days, depending on your payment provider

Refund amounts may be reduced for items returned in unacceptable condition

7. Damaged or Incorrect Items

If you receive an item that is damaged, defective, or incorrect, please contact us within a reasonable time after delivery and provide clear photos of the issue. We will review the case and, if approved, issue a refund in accordance with this policy.

8. Refused or Undeliverable Shipments

Orders that are refused or returned due to incorrect shipping information may be subject to additional handling or shipping fees, which may be deducted from the refund amount.

9. Policy Updates

We reserve the right to update or modify this Return & Refund Policy at any time. Changes will be effective immediately upon posting on this page.

10. Contact Us

If you have any questions regarding this Return & Refund Policy or need assistance with a return, please contact us using the contact information provided in the footer.